Goods inspection policy
APi Body Odor always aims to provide the best delivery service for all your orders.
After you successfully place an order at the website sonnachapi.vn , we will send an email to notify you, including details of the successfully placed order and a call to confirm the order.
Delivery of goods - Check goods before payment:
Before receiving goods and making payment, you have the right to inspect the product. Product testing is not supported.
Please open the package to check to ensure the order is delivered with the correct model and quantity as ordered. Do not try or test the product.
After agreeing with the delivered item, you pay the delivery staff (in case the order is shipped COD) and receive the goods.
In case you are not satisfied with the product, you can refuse to receive the goods. Here, APi Body Odor will collect an additional return fee, equivalent to the shipping fee of the order you placed.
Note:
- When you check your order, the delivery staff is forced to wait for you to check the goods inside the package. In case the staff refuses to let you inspect the goods, please contact APi Body Odor via hotline: 081 832 9111 for assistance.
- Please avoid using sharp objects to open the package to avoid causing damage to the product inside. In cases where the product is damaged due to customer error, APi Body Odor unfortunately cannot support you in exchanging/returning/warranty the product.
Delivery of goods - Check goods before payment:
Before receiving goods and making payment, you have the right to inspect the product. Product testing is not supported.
Please open the package to check to ensure the order is delivered with the correct model and quantity as ordered. Do not try or test the product.
After agreeing with the delivered item, you pay the delivery staff (in case the order is shipped COD) and receive the goods.
In case you are not satisfied with the product, you can refuse to receive the goods. Here, APi Body Odor will collect an additional return fee, equivalent to the shipping fee of the order you placed.
Note:
- When you check your order, the delivery staff is forced to wait for you to check the goods inside the package. In case the staff refuses to let you inspect the goods, please contact APi Body Odor via hotline: 081 832 9111 for assistance.
- Please avoid using sharp objects to open the package to avoid causing damage to the product inside. In cases where the product is damaged due to customer error, APi Body Odor unfortunately cannot support you in exchanging/returning/warranty the product.